Contact us

HERE'S A LIST OF SOME OF THE MOST COMMON QUESTIONS

 

WHEN WILL MY PRODUCTS ARRIVE?

We process orders within 1-2 business days once the funds have cleared to our account and have found our customers’ received their orders on average between 5 - 7 business days.   You shall receive a email with tracking and estimated date of arrival within 1-2 business days of your order.

 

HOW DO I TRACK MY ORDER?

Once your order has been processed and is on its way to you, you will receive a shipment confirmation email with your tracking number.  Additionally, you will receive an email with your tracking information.  You can also click the below link and populate your tracking number to see updates on your order:

https://auspost.com.au/mypost/track/#/search

or

https://www.couriersplease.com.au/

 

 

 WHAT PAYMENT OPTIONS ARE THERE?

Wild Thoughts Lingerie offers the following options for payment:

• Visa or Mastercard credit cards
• PayPal
• Afterpay (Australia & New Zealand Customers only)
• Laybuy (Australia & New Zealand Customers only)
• Zippay (Australian Customers only)
• Humm (Australian Customers only)

 

IS IT SAFE TO USE MY CREDIT CARD?

Yes, shopping at Wild Thoughts Lingerie is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We also support our customers with secure platforms such as Paypal and Afterpay.

 

WHERE CAN I ENTER A COUPON OR PROMOTIONAL CODE?

Occasionally we offer coupon or promotional codes to our customers. To use one of these codes, please enter the promotional code during the checkout process in the box marked ‘discount’. Click ‘apply’ and your payment amount will be updated.

  

HOW DO I CONTACT WILD THOUGHTS LINGERIE?

You can email us with any queries at customer@wildthoughtslingerie.com.  Our team aims to respond within 2-3 business days. Please note, our hours of operations are Monday to Friday, 9am - 5pm (excluding Public Holidays).